Insurance Provider

How to file a travel insurance claim with Hong Leong Singapore.

Hong Leong Insurance’s HL Assurance is a part of the Hong Leong Group which specialises in diversified business in banking and financial services. They are a licensed general direct insurer and also a member of General Insurance Association in Singapore.

HL Assurance specialises in car, travel, home content, mobile phone, fire, personal accident and maid insurance. Below are few details on how to file a travel insurance claim with Hong Leong Insurance in Singapore.

Emergency hotline for travel insurance claim with Hong Leong Singapore

In case of emergency- below is the hotline for Hong Leong Insurance Singapore.

24 hour hotline: +65 6922 6009

Process of filing a travel insurance claim with Hone Leong

  • All travel claims need to be notified within 30 days of their occurrence as per HL’s claims guidelines.
  • Begin with filling the online claims form.
  • All claims inquiry or further correspondence has to be done via the below email claims@hlas.com.sg
  • Claims hotline for HL Travel Insurance is +65 69226003

Documents required for filing travel insurance claim with Hong Leong

  • Original duly completed and signed Claim Form
  • Copy of Flight / Travel itinerary
  • Copy boarding pass / air tickets / passport

Personal Accident, Medical, Dental and Other Expenses

  • Medical Report / Discharge Summary / Doctor Memo
  • Original Medical receipts
  • Death Certificate, autopsy report, coroner’s findings (for death claim)
  • Documentary proof of relationship between deceased and claimant (for death claim)
  • Motor accident report / police report (for injury / death resulting from a traffic accident)

Baggage & Personal Effects

  • Copy of police report lodged at place of loss within 24 hours (Due to Theft, Burglary or Robbery)
  • Baggage loss or damage report / Property irregularity Report from the carrier / airline
  • Baggage tag(s) issued from the carrier / airline during check-in
  • Written confirmation of carrier / airline’s settlement / rejection of claim for damage / loss of property
  • Photographs showing the overview and damaged portion of damaged items
  • Receipts / warranty cards of lost or damaged items

Money & Documents

  • Copy of police report lodged at place of loss within 24 hours
  • Receipts for replacement of passport / visa
  • Additional traveling and / or accommodation receipts necessarily incurred for replacement of the lost document

Baggage Delay

  • Baggage delay report
  • Baggage tag(s) issued from the carrier / airline during check-in
  • Acknowledgement receipt or written confirmation from the carrier / airline indicating collection date and time of the delay baggage

Trip Cancellation / Curtailment

  • Medical Report / Discharge Summary / Doctor Memo (Written advice from a Registered Medical Practitioner certifying that you are unfit to travel / continue with the trip)
  • Death Certificate
  • Proof of relationship (if due to sickness, injury or death of related person)
  • Original receipts(s) of the deposit and / or charges tour fare / transport / accommodation paid in advance by You
  • Written confirmation from the airline / hotel / travel agency / other service providers indicating the non-refundable amount incurred by You due to the unavoidable cancellation of trip cancellation / curtailment
  • Original invoice / receipt for charges incurred in amending or purchasing additional air ticket / accommodation (for trip curtailment)

Travel Delay or Travel Misconnection or Overbooked Flight or Flight Diversion

  • Written confirmation from carrier / airline on reason and duration of travel delay, overbooked flight, misconnection, and / or diversion

Loss of Home Contents due to Burglary

  • Copy of police report lodged within 24 hours upon discovery
  • Original receipts of lost / damaged items
  • Original photographs showing means of entry into your home permises

Personal Liability

  • Do not admit any liability or make any offer, promise or payment without our prior consent
  • Forward all correspondence / documents from third parties concerning the accident to us immediately
  • Copy of police report lodged (if applicable)

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